TERMS AND CONDITIONS
What’s included in bookkeeping packages?
Every month we will categorize all business-related income and expense transactions and issue you a monthly financial statement consisting of a Profit and Loss Statement, a Balance Sheet, and a Cash Flow Statement. These reports will help you understand your business's past to make decisions on your business's future. They are required in order to do any tax planning or to fund your business with mid-year loans. Unlimited email and text support are also included.
What’s not included in bookkeeping packages?
Anything above and beyond basic tracking of income and expense items for the month is not included in the monthly quoted price. However, additional services are available as an add-on to your basic bookkeeping package. These add-ons include accrual basis accounting, detailed financials showing class tracking or job profitability, invoicing, bill payment, and payroll. Monthly strategy sessions are also available for additional fees.
How do I request additional services?
In the intake form, you will have an opportunity to check any additional services you're interested in. We can discuss these services in more detail on our discovery call. You may also request services via email at any time! We are here to help!
What qualifications does your team have?
I am a Certified Quickbooks Pro-Advisor. You can rest assured that you are working with the highest quality professional! I also belong to a large network of financial professionals so if there is a question I have not seen before, I have a lot of resources in my back pocket to find an answer for you fast.
What information do I need to share?
Ideally, we will need access to your business bank and credit card accounts in order to efficiently complete your monthly financials. Many banks allow for accountant (view-only) access to bank accounts. This access helps us to keep our fees affordable and our efficiency high. If your bank does not have this option, you can use LastPass to securely share your login information, or you will be responsible to upload the necessary documents each month.
If I have a question, how long does it take to get an email response?
We pride ourselves on being very responsive to our clients' important inquiries! I strive to respond within 24 hours AT MOST (except over weekends and holidays). If I'm very busy, I'll respond to let you know I've received your email and will address it shortly.
What hours do you work?
Due to the flexible nature of bookkeeping work, we work various hours of the day and night. However, we use standard M-F 9-5 work hours to address emails, texts, and phone calls.
Is Quickbooks Online required for the bookkeeping packages?
Yes. Our team must use Quickbooks Online in order to handle the bookkeeping. Versions - Essentials, Plus, or Advanced are all preferred. Simple Start is acceptable, but Quickbooks Self Employed is not. If you have a current subscription, you do not need to get another subscription. If you do not currently have a subscription, the onboarding email will walk you through how to get that setup. We are able to offer a 30% discount to all of our clients new to QBO (please contact us before creating an account!)
Do you require a contract?
No contract is required; however, there are no partial month refunds.
Is an engagement letter required?
Yes, an engagement letter is required. You will be asked to sign the engagement letter via DocuSign for bookkeeping packages and any additional services.
What is required of me?
We do not offer refunds but you can cancel anytime! We want to provide stellar service to you but we cannot do that without the proper documents and items requested during onboarding and in the future. We also will send a short list of questions each month if we have any. Timely responses are appreciated!
Important things to note for various add-on services:
Basic Bookkeeping does require the use of your own QBO subscription. You own the license to that and will retain access to the software upon termination of our working relationship if that ever happens.
Monthly or One-time Strategy Sessions will be helpful for you if you are needing to brainstorm issues about your business or want to go over the financials in detail. Unlimited email and text support are included in the basic bookkeeping package. We highly suggest that our clients schedule strategy sessions monthly (or at least quarterly) to chat about the financials and discuss future plans with your business. It’s always nice to have a fresh perspective on things.
Payroll Setup and Support is provided through Gusto, our payroll partner. All payroll submission, tax payments, and tax report filings (including year-end reports and W2s) are included in one low monthly fee. The fee varies depending on how many employees your company hires. Our third-party payroll experts take on full responsibility for all timely and accurate tax payments and filings. Our payroll experts can even assist you with HR functions and retirement plans for yourself, partners, and employees. Any payroll service will require an additional engagement letter with our payroll partners.
Class Tracking is available if you are looking into more detailed financial statements. This can be helpful if you are wanting to track the profitability of certain jobs, customers, or large product lines. It is also a requirement for real estate investors who have rental properties and plan to “flip” homes for resale. In order for class tracking reports to be helpful to you, we will need to work out a process to communicate details on each transaction so that we know how to track the various classes, properties or departments. We have several different methods to choose from and we can make a plan of action based on what works best for you.
AR and AP management are tasks that can be very time-consuming and we would love to streamline those processes for you. Keeping track of customer and vendor balances, sending out invoices, processing customer and vendor payments and updating customer and vendor records are some of the items we can do for you. This requires more communication throughout the month and may require additional software subscription costs as well.
Clean-up/Catch-up Work is something that most of our new clients will need to add on. You will be required to add this service on for any months that a tax return has not been completed. For example, if you have filed your 2020 tax return already, then we need to complete and/or review your books starting with January 2021 in order to prepare accurate financials for your upcoming tax return. We give a one-time discount to our new customers for this back work. We are also happy to provide this discount on past years where you think the tax return and/or financials were inaccurate.
We reserve the right to make changes and additions to the terms and conditions at any time.